SourceBridge Global LLC (“SourceBridge”, “we”, “us”) is a limited liability company registered in New Mexico, United States, with its office at 400 Gold Ave SW, Suite 516, Albuquerque, NM 87102, USA. You can reach us at support@sourcebridgeglobal.org or on WhatsApp at +91 89697 40235. This policy explains when and how we refund payments for our store setup services. It is part of our Terms of Service. The numbers here match the Packages page and the Terms.

Refunds follow the stage your project is at, as set out below.

2. Before work starts

If you cancel before we send our kickoff message, you receive a full refund of everything you paid.

3. After work starts, before the preview

If you cancel after the kickoff message but before we send your preview link, we keep 50% of your first payment for the work already done and refund the rest.

4. After the preview link is sent

Once we have sent your preview link, the first payment is not refundable. If you decide not to continue, the second payment is not charged and the work done stays in your store.

5. After the second payment and launch

After launch there is no refund. Instead, the free-fix period applies: 14 days for Essential Launch, 30 days for Complete Launch and 45 days for Catalog Launch, for anything we set up that does not work as described.

6. If we can’t deliver

If we cannot deliver the service you paid for, you receive a full refund of everything paid for work not delivered.

7. If you stop replying

If we have no reply from you for 14 days, your project is paused. If we have no reply for 60 days, it is closed. What you paid is then handled under sections 3 and 4, depending on the stage the project had reached.

8. Add-ons and rush delivery

Add-ons and rush delivery are refundable only before the work on them starts.

9. Costs paid to others

Your Shopify plan, themes, apps, domain and payment-provider fees are paid by you to those companies and are never refunded by us.

10. Escrow payments

Money held by Escrow.com is released or returned through Escrow.com’s own process, following this policy. Escrow fees are charged by Escrow.com and are not refunded by us.

11. How refunds are paid

Refunds are made in US dollars for the amount due under this policy, by the method you used to pay.
Bank refunds go to an account in the payer’s name, minus bank charges.
USDT or USDC refunds go only to the wallet you paid from, in the same coin and on the same network, for the US-dollar amount due, minus the network fee.
We do not refund to third parties.

12. How to ask

Email support@sourcebridgeglobal.org with your invoice number and a short note. We reply within 3 business days and send approved refunds within 10 business days.

13. Payment disputes

Please contact us first. If you open a dispute with your bank, Escrow.com or another provider, work on your project pauses while the dispute is open.

14. Consumer rights

If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right of withdrawal under the law of your country. Where that right applies, it applies in addition to this policy, and by asking us to start work within the withdrawal period you agree to pay for the part of the service delivered before you withdraw. This page is written in English. If it is translated, the English version controls.

Questions about this page? Email support@sourcebridgeglobal.org or message WhatsApp +91 89697 40235.

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